Privacy Policy

1Information We Collect

We collect information that you provide directly to us and information generated through your use of our services:

Account Information

• Name and email address when you create an account
• Organization name and details
• Password (stored securely using industry-standard hashing)
• User role and permissions within your organization

Operational Data

• Asset information (names, IDs, locations, specifications)
• Work orders and maintenance records
• Parts inventory and purchase orders
• Procedures and checklists
• Photos and documents uploaded to the system
• QR code scan history

Automatically Collected Information

• Device information (browser type, operating system)
• Usage patterns and feature interactions
• IP address and approximate location
• Session information and login timestamps

2How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our CMMS services
• Process and track work orders and maintenance activities
• Generate reports and analytics for your organization
• Send notifications about work order assignments and updates
• Provide customer support and respond to inquiries
• Ensure security and prevent fraud
• Comply with legal obligations

3Data Storage and Security

We implement appropriate security measures including:

• SSL/TLS encryption for all data transmission
• Encrypted storage for sensitive information
• Regular security audits and updates
• Role-based access controls
• Secure authentication with session management
• Regular data backups

4Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our services (cloud hosting, email delivery, payment processing)
• Within Your Organization: With other authorized users in your organization based on role permissions
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Third-Party Services We Use

• Amazon Web Services (AWS) for cloud hosting and file storage
• Stripe for payment processing
• Google Analytics for usage analytics

5Your Rights and Choices

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from non-essential communications

To exercise these rights, please contact us at the email address provided below or through your account settings.

6Notifications and Communications

We may send you:

• Work order assignments and updates
• Maintenance reminders and due date alerts
• System notifications and security alerts
• Product updates and new feature announcements

7Request Account Deletion

8Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Upon account deletion:

• Personal account information is deleted within 30 days
• Operational data may be retained in anonymized form for analytics
• Backup copies are purged according to our retention schedule
• Some data may be retained as required by law

9Children's Privacy

Mai CMMS is designed for business use and is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: